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360 degree images help page

virtual tours and 360 degree imagesAbout the 360 degree images

These images are interactive allowing you to use your mouse to control the view. You can look all the way round the full 360 degree view (including towards the ceiling and floor) and also zoom in for more detail.

The images use some software called Java to provide the interactive functionality and can normally be viewed through any of the main web browsers (such as Internet Explorer, Firefox and Chrome) provided you have an internet connection.

How to view the 360 degree images and virtual tours

The 360 degree images are generally quite large in terms of file size so may take up to a minute or so to load (depending on your internet connection speed). This may mean that your web browser might appear to ‘freeze’ for a few moments.

Also, your web browser will ask for permission to run the Java software, so, when you see a ‘pop-up’ asking something along the lines of ‘do you want to run this application?’, check the relevant box and click ‘run’ (see below for more information about Java and security warnings)

When the image appears and starts to automatically rotate, it is fully loaded and you can now control the view using your mouse:

  • Place your cursor over the image, left-click within the image and hold, then control the view by moving the cursor around
  • Zoom in and out using the + and – controls in the bottom-left corner of the image
  • Right click on the image for more options

FAQ and troubleshooting

Why is the image taking a long time to appear? The interactive images are quite large and therefore may take a few minutes to load depending on your internet connection speed. If the image fails to appear after several minutes, please close your browser and restart it before trying again. If the image still fails to load, please make sure your browser is updated to the latest version, that Java is installed and updated to the latest version.

Java loading screen

Why do I get an error message saying ‘this plug-in is not supported’? The interactive 360 degree images and virtual tours use software called Java to display the images. This software may not be supported on some mobile devices. The required Java plug-in is supported by the main web browsers such as Internet Explorer, Safari, Chrome and Firefox.

What is Java? Java is a software platform used by many devices including websites, web applications, mobile phones, and even blue-ray players. When this software is installed on your computer it allows us to provide the interactive and dynamic elements of the images.

Why is my browser asking me to run Java? The Java plug-in is necessary to display our interactive images, however, for security purposes; your browser requires that you provide permission to run the software.

Java permission message

I’m concerned about running or installing Java? If you are concerned about running Java on your computer, please speak to an IT professional first.

I have a security warning asking me if I want to run this application. Is it safe? We have taken all reasonable precautions to make sure that the Java application used to display the interactive images is safe, however, if you have any concerns, please speak to an IT professional first.

Java security warning

What should I do if my question is not listed here? If your question is not answered here, please get in touch with us through our contact page

How are these images created?

These virtual tours and 360 degree immersive, interactive images are created using a high-resolution digital camera, a tripod, an ultra-wide-angle lens, and a rotating tripod head.

Three images are taken horizontally at 0/360 degrees, 120 degrees, and 240 degrees and then stitched together using a software program to create a flat image then the Java software player plug-in displays the image within your browser.

The rotator takes the 3 images from the same nodal point to avoid parallax when the images are stitched together, and the ultra-wide-angle lens means you can also view the zenith and the nadir when viewing the image (although a ‘cap’ is placed over the tripod head within the image).

For more information or to commission 360 degree photos or virtual tours, please contact Chris at Seven Creative on 0114 383 0711 or visit our contact page